Refunds & Returns
No Return Basis
Please select carefully before ordering and check the product details from the manufacturer's site. Products are sold on a "No Return Basis", which means we will not accept returns based on you ordering the wrong item or changing your mind.
Dead on arrival (DOA), Damaged or Incorrectly Shipped Products
Please contact our Customer Service staff within 7 days if your product is dead on arrival (DOA), damaged in transit or incorrectly shipped.
Note: DOA Products should be returned in the original packaging.
You will be issued with a Return Authorisation (RA) Number which is valid for 7 days. We will not accept any goods without a RA Number matching the product being returned.
The following information is required when requesting an RA Number:
Name and contact details
Invoice number
Part number
Serial number
Whether the product box has been opened
Reason for return
You will need to package and address the product for return. The package must be clearly labelled on the outside with the RA Number. You must ensure that the product is safely packaged to prevent damage during return shipping as we will not accept responsibility for damage to goods on the way back to us. The returned package must include a copy of the invoice as proof of purchase.
You are responsible for the cost of returning the product to us unless it was DOA in this case we will cover the shipping costs. Please keep proof of shipping. You may want to insure the shipping, as we will not accept responsibility for loss or damage during transit.
We test products returned within 7 days of receipt, some products may need to be returned to the manufacturer for testing.
If a product is returned because it was DOA and we find it is in working condition, or that it was damaged after you took receipt, it will be returned and a processing fee and associated freight costs will be charged to you.
If the product is found to be defective, a replacement will be provided.
If the product was damaged in transit, we will arrange its return and we will ship you a replacement.
Important Note: When signing for Deliveries where the Parcel has noticeable damage you should sign and note "Parcel Damaged Subject to Check". This is a requirement for transit damaged goods claims.
If the product you received is different from what you ordered, we will arrange its return and we will ship the correct product.
If it is found that the product was shipped correctly (e.g. you ordered the wrong product by mistake) it will be returned to you and a processing fee and associated freight costs will be charged to you.
If this return policy is not followed or is not applicable, returned products will be returned back to you, and a processing fee and associated freight costs will be charged to you.
Warranty Claims
If a fault develops after the initial 7 days following delivery during the product's warranty period, we recommend, you contact the manufacturer or their authorised service centre or agent for warranty service.
If the manufacturer directs you to return the product to them, their agent or a third party, you should arrange for the product to be returned as directed. The manufacturer will then organise any repair or replacement under their returns and/or warranty policy.
Should the manufacturer direct you to return the product to us the retailer, then you need to contact us as soon as possible, to be issued with an RA Number, and you should inform us that you have been advised by the manufacturer according to their returns and/or warranty policy.
Please note the directions above with regards to packaging and delivery of the returned product to us. Please also be aware that we must receive the product within the time specified by the manufacturer according to their warranty repair policy, otherwise the return may not be authorised.
Processing Credits / Refunds
We will only offer a refund, at our discretion, and only in cases where it is not possible to supply a replacement or to effect a repair under warranty.
Micro Plus Solutions Online Computer Store - Australia
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